Privacy Notice

Part AAbout this Notice

This Notice describes how the operator of Hiitv (“we,” “us,” or “our”) handles personal information through the Hiitv iOS app, related Hiitv pages, and customer support. It also describes controls and rights that may be available to you. If a feature requires consent, we will ask for it at the appropriate time.

Part BInformation that may enter our systems

• Registration and profile details: email address, display name, internal account ID, sign-in state, selected preferences, and information entered during account recovery.
• App and device signals: device type, iOS version, app build, language, region, IP address, connectivity, crash reports, diagnostics, and identifiers made available under Apple’s rules and your device settings.
• Activity within Hiitv: searches, screen and feature interactions, viewing progress, watch history, favorites, playback events, timestamps, and recommendations feedback.
• Purchase records: the App Store product, transaction identifiers, entitlement state, expiration or renewal state, and restore-purchase result. Apple does not give us your full card number or Apple ID password.
• Ad and attribution events: ad requests, impressions, clicks, campaign information, coarse location, and an advertising identifier when advertising is present and Apple’s rules and your choices permit its use.
• Messages to support: your email, message content, attachments, device information, and order reference if you decide to provide them.

Part CWhy we use information

• Deliver sign-in, discovery, search, playback, watch history, favorites, recommendations, and other requested functions.
• Confirm purchases, maintain membership access, restore transactions, and resolve billing or support issues.
• Diagnose faults, measure app performance, maintain compatibility, and develop improvements.
• Show and measure advertising when the app includes ads, subject to required permissions and user controls.
• Prevent account compromise, payment abuse, automated misuse, and other threats.
• Meet legal obligations, respond to valid legal process, and protect users, rights holders, and the Service.

Part DOur legal grounds

Where a legal ground is required, we rely on performance of our agreement with you, compliance with law, legitimate interests such as security and product improvement, and consent for activities that legally require it. You may withdraw consent through the relevant device setting or by contacting us, without affecting earlier lawful processing.

Part EAdvertising and cross-app tracking

If Hiitv or an advertising partner seeks permission to track activity across apps or websites operated by other companies, iOS will display Apple’s AppTrackingTransparency prompt where required. You can deny or later change that choice in iOS Settings. Refusing tracking does not necessarily remove advertising, but it may make ads less personalized. We use an iOS permission only for the purpose described in its system prompt.

Part FWhen information is disclosed

We do not sell personal information for money. Limited information may be provided to:

• Operational providers supporting hosting, content delivery, analytics, crash diagnostics, advertising, attribution, security, communications, and purchase verification.
• Apple in connection with App Store transactions, subscription administration, refund handling, platform analytics, and app distribution.
• Public authorities and affected parties when disclosure is legally required or reasonably necessary to address fraud, safety, security, infringement, or other legal claims.
• Business transaction participants evaluating or completing a financing, merger, reorganization, asset sale, or similar event, with appropriate confidentiality and safeguards.

Some privacy laws define targeted advertising or disclosure of certain identifiers as “selling” or “sharing” even when no money changes hands. Where such law applies, you may use iOS tracking controls or contact us to exercise an opt-out right.

Part GHow long information is kept

Retention is based on the purpose and type of record. Account information is generally kept while the account remains open. Purchase, support, security, and compliance records may be kept longer when reasonably required for accounting, fraud prevention, disputes, or law. Information is then deleted or de-identified, subject to routine backup cycles and mandatory retention duties.

Part HSecurity

We use administrative, technical, and organizational safeguards designed to reduce the risk of loss, misuse, unauthorized access, alteration, or disclosure. No service can guarantee absolute security. You should secure your device, email, Apple ID, and Hiitv credentials and report suspected compromise.

Part IYour privacy controls and rights

Depending on where you live, you may have rights to know, access, correct, delete, restrict, object, obtain a portable copy, withdraw consent, or appeal a decision. We may verify identity before acting on a request. Where law allows an authorized agent, we may request proof of authority and identity verification.

You can adjust notification, tracking, and other app permissions through iOS Settings. For account deletion, use an in-app deletion function if available or follow our Account Deletion Guide.

Part JChildren’s information

Hiitv is not designed for children under 13, and we do not knowingly collect personal information from them. In places with a higher digital-consent age, a minor must have the involvement required by local law. A parent or guardian who believes a child supplied information without valid permission should contact us.

Part KInternational processing

Information can be processed outside the country where you reside. When applicable law requires transfer safeguards, we use recognized contractual or other legal measures. Privacy rules may differ between countries, but we handle information under this Notice.

Part LOther services and future updates

Third-party destinations and services have independent privacy practices, so review their notices before providing information directly to them. We may update this Notice as Hiitv, the law, or our providers change. The date at the top shows when the current version took effect, and additional notice will be given where legally required.